FREQUENTLY ASKED QUESTIONS
BESPOKE HAND PAINTED STATIONERY
THE sTATIONERY
No. Each bespoke design is original and created specifically for your event.
Munikoz use reference photos provided by you as a way to understand more about the visual direction you are looking for. So that we can have a design that speaks “You” in Munikoz style.
Yes, we do.
We will provide professionally prepared, high-resolution print-ready master files for you to print through a printer of your choice, with our guidance available if needed.
Each bespoke project includes ONE structured revision round, during which all feedback should be shared together. This ensures the design can be refined thoughtfully and efficiently.
Further revisions or significant changes to the original concept may require additional time and fees.
Bespoke designs are created for personal use for your wedding only and are not licensed for reuse, resale, or modification.
If you wish to use the designs for commercial purposes or to license the artwork, please inform us in advance. We will be happy to discuss and propose an appropriate licensing fee. Any extended usage rights are subject to a separate written agreement.
Minor text updates may be accommodated. Structural or design changes after approval may require additional fees.
PROCESS & TIMELINE
It is suggested as follows.
- Save the date Card: Order 10-12 months before your wedding. For destination wedding, it’s recommended to order 12-14 months before.
- Wedding invitation suite: Order 4-6 months before.
- Day-of stationery: Order 2-4 months before.
The process begins with an inquiry through my website, followed by a discovery call to discuss your vision, needs, and budget.
Once your booking is confirmed and the deposit is received, we’ll develop the creative direction, followed by the design and watercolor illustration of your stationery. You’ll have one complimentary revision round to refine the design before final approval.
After the remaining balance is paid, your print-ready files will be prepared. If you’ve chosen printed stationery, your suite will then move into production and be shipped to you.
We’ll guide you through each stage, from the first conversation to the finished stationery.
Typical timelines for Complete Printed Service are:
• Save the Date: 5-6 weeks
• Invitation suite: 9-10 weeks
• Full bespoke suite: ~3-4 months
• Day-of stationery: 6-8 weeks
Timelines may vary depending on scope of project, feedback speed and location of delivery.
If you choose Bespoke Design Service, the processing time will be somewhat 30 – 40% shorter.
Priority design is available for a limited number of projects and includes a shortened timeline. A priority design fee applies, subject to availability.
Primary communication is handled via email to ensure all details, feedback, and approvals are clearly documented.
For quick clarifications or time-sensitive matters, we are also happy to communicate via WhatsApp or Messenger. These channels are intended for brief check-ins rather than detailed feedback or design decisions.
All formal feedback, approvals, and change requests should be confirmed by email to keep the process smooth and accurate.
PAYMENT & PRICING
Yes.
For Bespoke Design Service: A non-refundable deposit of 100% total project is required to secure your booking.
For Complete Printed Service: A non-refundable deposit of 60% total project is required to secure your booking. The remaining balance, plus shipping fee, is due before the printing and assembly process.
Every celebration is different, so pricing depends on your stationery needs, design complexity, quantity, and selected printing or finishing options.
After you submit an inquiry, we’ll discuss your vision and budget during a complimentary Discovery Call.
We’ll then provide a tailored quote based on your requirements, with design fees and production costs outlined separately where applicable.
Shipping is quoted separately based on your destination, packaging, and preferred shipping method.
SHIPPING
Yes! Munikoz ships worldwide from Saigon, Vietnam, and we welcome commissions from clients around the world.
Shipping costs and estimated delivery times depend on your destination and chosen shipping method. Please include your delivery country and postal code when submitting your inquiry so we can provide an estimated shipping fee.
Please note that the production timeline covers the creation of your stationery and does not include shipping transit time.
Shipping is quoted separately based on your delivery destination, chosen packaging, and preferred shipping method.
Once we have your delivery details, we’ll provide a shipping estimate before we proceed.
There are 2 shipping options.
Standard shipping is the more economical option and includes the applicable import duties and customs fees under my standard shipping arrangement, so you won’t need to pay these charges separately upon delivery.
Express shipping offers a faster delivery option. However, import duties, taxes, and customs clearance fees may be charged separately by the destination country or courier, and these charges are the recipient’s responsibility.
Delivery times vary depending on your destination, customs clearance, and courier service. I’ll confirm the available shipping options and estimated delivery times before dispatch so you can choose the option that suits you best.
WATERCOLOR LOVE STORY ILLUSTRATION
THE ARTWORK
Once approved, the original artwork is shipped to you.
You don’t need to have everything figured out before getting in touch.
It helps to have a rough idea of the moments you’d like to include, along with any reference photos, meaningful places, or personal details you’d love to see illustrated.
We can explore the creative direction together during our initial conversation.
We welcome references for inspiration, whether they help communicate a mood, color palette, composition, or artistic detail. However, we don’t copy another artist’s work. Your illustration will be created specifically around your story, with its own composition and artistic direction.
A moment illustration captures a specific memory from your relationship, usually as a scene featuring you, your partner, and the setting around you. This could be your first date, a memorable trip, or your proposal.
A little detail illustration highlights a meaningful detail, object, or symbol connected to your story, such as a favorite flower, a treasured keepsake, or a special building. These smaller illustrations complement the main moments and add more personal details to your artwork.
Your commission includes a review and revision stage for the graphite sketch, where composition changes can be discussed before painting begins. After the composition is approved, it is fixed.
The final review stage allows for color refinements only, not changes to the composition. This process helps ensure your artwork develops with clarity and care from the beginning.
Your commissioned illustration is intended for personal use, such as gifting, displaying at home, or keeping as a personal memento.
If you wish to use the designs for commercial purposes or to license the artwork, please inform us in advance. We will be happy to discuss and propose an appropriate licensing fee. Any extended usage rights are subject to a separate written agreement.
The composition is finalized during the graphite sketch stage, so changes to the arrangement or illustrated moments aren’t available once painting begins.
Color refinements are available during the final review stage, within the included revision allowance.
If you have an important detail to include, please share it as early as possible so it can be considered before the composition is approved.
PROCESS & TIMELINE
We begin by discussing your story and vision, followed by a graphite sketch for you to review and refine. Once the composition is approved, we move on to watercolor and inking. You’ll then have an opportunity to review the colors and request the included color refinements before the artwork is finalized.
We recommend getting in touch as early as possible, especially if the illustration is intended as a wedding or anniversary gift.
Each piece is painted by hand, and the time needed depends on the artwork size.
If you have a specific gifting date in mind, please mention it in your inquiry so we can discuss the timeline.
The estimated time from deposit to being ready for shipping depends on your chosen size:
A4: 2 weeks
A3: 3 weeks
A2: 6 weeks
A1: 10 weeks
These estimates exclude shipping time. If you need your artwork sooner, a priority turnaround may be available for an additional fee, depending on my schedule.
A faster turnaround may be possible depending on my current workload and the size of your artwork.
Rush commissions are subject to availability and an additional priority fee.
Please share your desired delivery date in your inquiry, and I’ll let you know what is possible.
Primary communication is handled via email to ensure all details, feedback, and approvals are clearly documented.
For quick clarifications or time-sensitive matters, we are also happy to communicate via WhatsApp or Messenger. These channels are intended for brief check-ins rather than detailed feedback or design decisions.
All formal feedback, approvals, and change requests should be confirmed by email to keep the process smooth and accurate.
PAYMENT
Yes.
A non-refundable deposit of 60% artwork investment is required to secure your booking.
The remaining balance, plus shipping fee, is due before the artwork is shipped.
Every artwork begins with a base price that includes handwritten dates and locations, creative direction, composition, and the creation and preparation of your final artwork.
You can then customize your package by deciding number of key moments, little detail illustrations, an illustrated frame, or handwritten narration.
Each option is priced separately, so you can choose what matters most to you.
PACKAGING & SHIPPING
Your artwork will be carefully protected for its journey to you.
- A4 and A3 artworks are shipped flat.
- A2 and A1 artworks can be shipped either flat in a protective art box or gently rolled in protective wrapping and placed inside a long, rigid shipping box.
Flat packaging keeps your artwork flat upon arrival and is my recommended option for original watercolor paintings.
Rolled packaging is a more economical shipping option for larger artworks, as the smaller parcel can help reduce international shipping costs. However, the artwork may arrive curled and require careful flattening before framing.
You can let me know your preferred packaging method when placing your order. Shipping costs will depend on the destination, package dimensions, and selected courier service.
Shipping is quoted separately based on your delivery destination, chosen packaging, and preferred shipping method.
Once we have your delivery details, we’ll provide a shipping estimate before we proceed.
Yes! Munikoz ships worldwide from Saigon, Vietnam, and we welcome commissions from clients around the world.
Shipping costs and estimated delivery times depend on your destination and chosen shipping method. Please include your delivery country and postal code when submitting your inquiry so we can provide an estimated shipping fee.
Please note that the timeline covers the creation of your artwork and does not include shipping transit time.
There are 2 shipping options.
Standard shipping is the more economical option and includes the applicable import duties and customs fees under my standard shipping arrangement, so you won’t need to pay these charges sepa
Yes! Munikoz ships worldwide from Saigon, Vietnam, and I welcome commissions from clients around the world.
Shipping costs and estimated delivery times depend on your destination and chosen shipping method. Please include your delivery country and postal code when submitting your inquiry so I can provide an estimated shipping fee.
Please note that the production timeline covers the creation of your stationery and does not include shipping transit time.
rately upon delivery.
Express shipping offers a faster delivery option. However, import duties, taxes, and customs clearance fees may be charged separately by the destination country or courier, and these charges are the recipient’s responsibility.
Delivery times vary depending on your destination, customs clearance, and courier service. I’ll confirm the available shipping options and estimated delivery times before dispatch so you can choose the option that suits you best.
STATIONERY TEMPLATES
– The product is for digital download only.
– No physical item will be shipped or printed.
– It is not possible to return or exchange your purchase, and no refunds can be given.
– Each link accessing to the template will expire 365 days after the purchase date.
– You will have up to 5 downloads per design.
– All products are not for commercial use.
– All products are only for personal use by the original purchaser.
– They cannot be resold, copied, or distributed in part, in full or in any way.
CAN
– Texts: feel free to change the content, color, and font as desired
– Illustrations: all of them can be moved, scaled, or deleted. Some special illustrations won’t be able to change color, but I always inform you right in the Item details.
– Your own sparks: you can also add your image or photo to give it a personal touch.
CAN’T
– Page orientation or template size cannot be changed. If you love the design (except for Bundle products) in a different size, please chat with me. Once we agree on the new size, purchase the existing design and I’ll send you the adjusted one within 7 days without any charge.
– Corjl is an online design platform where creators like me can design editable templates for their customers like you to purchase and edit.
– You can then download the template in multiple formats and get it printed.
- Desktop or laptop computer
– This is recommended for accessing all features, including changing text size, color, and style.
– Corjl works best on browsers like Google Chrome or Microsoft Edge. Some functions don’t work well in Safari. - Mobile phones or tablets
You can do just basic edits on a phone or handheld device, such as replacing text, moving objects, and replacing images.
I recommend for easy editing, it’s best to use Corjl on a desktop or laptop through the browser Google Chrome.
Yes. Corjl is very user-friendly, even for those without any experience in any design tools or applications. Don’t worry, you always find my guidelines attached to your every order.
For more details, you can access this link to see the Customer guidelines from Corjl or contact Corjl via support@corjl.com as needed.
– You will receive an email from Corjl within minutes with a link to access your template(s). Check your registered email for the access link from Corjl.com.
– Click on the link to access your template, and start editing! In every listing, there is a pdf guideline on using Corjl for your easy editing.
– After you’ve completed customizing your template, save and download in your desired option.
– Print or share your final edit.
YES, you can try before buying.
– In every product description, there is a DEMO link to allow you to see the actual interface on Corjl website.
– On this DEMO link, you can also change the color, the text, etc. to match your event and personal preference as if you have already bought the product.
- If you use Apple Pay with the “Hide My Email” feature
– Corjl will not email a link to your files to you due to Apple’s security term.
– Don’t worry. Please reach out to me, I’ll send you your template link.
- If not as above
– After placing an order, Corjl will email you a link where you can access your files.
– Usually this happens within minutes.
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Get 10% off for orders of USD 49 and more by using the below link and code.
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ART PRINTS
Yes, we do. Please take note that import fees and taxes may apply upon arrival. Munikoz is not responsible for these charges or any delays caused by customs.
Depending on your location, shipping can take from 6 – 15 business days. For more details, please refer to our Shipping Policy here.
At Munikoz, we take pride in delivering art prints that are not only visually beautiful but also crafted to last. Here’s what makes the quality of our prints stand out.
- Image quality: 600 dpi (dots per inch). All our artwork is printed at 600 dpi to capture the finest details, colors, and textures of the original watercolor painting. This high-resolution process ensures that every print faithfully preserves the delicate brushwork and subtle tones of the original artwork.
- Printing technique: Giclée. We use the giclée (pronounced “zhee-clay”) printing method, a premium technique favored by professional artists and photographers. Giclée prints are created using archival pigment-based inks, which provide exceptional color accuracy and longevity. This means your art print won’t just look stunning, it’s also made to resist fading and maintain its original richness for years to come.
- Paper: All prints are produced on 310 gsm Hahnemühle fine art paper, a museum-quality paper widely used for professional giclée printing.
Depending on the production location, prints may be made on Hahnemühle German Etching or Hahnemühle William Turner paper. Both are premium archival papers with a beautiful textured matte surface that reproduces watercolor artwork with exceptional depth and detail.
Each print from Munikoz is created using high-quality pigment inks on heavyweight archival paper designed to last for decades.. Whether it’s a gift or a piece for your own space, it’s made to be cherished.
Unframed art print below 8×10 inches will be sent into a flat protected envelope. For bigger unframed prints, we will use a strong mailing tube.
Yes, we care deeply about the planet and that care extends to how we package your art. We aim to balance beauty, protection, and sustainability in every order. Whenever possible, we use recyclable and sustainably sourced materials in our packaging, all designed to protect your print while minimizing environmental impact. We’re continuously working with our print partners to reduce or replace any non-recyclable elements. By choosing Munikoz, you’re not only supporting independent creativity, you’re also making a conscious choice to care for the Earth.
Yes, we do accept return, refund and exchange under certain conditions. Because each art print is made to order, we kindly ask that you review our Returns and Refunds Policy here before requesting a return/refund/exchange.
Though not all requests are accepted, your satisfaction is important to us. We commit to make it right if there’s any issues happened to your print. We truly appreciate your understanding and support of our small business.